Frequently Asked Questions
Do you offer custom jewellery design?
Yes, we specialize in creating custom pieces tailored to your vision. From engagement rings to heirloom designs, our artisans work closely with you to craft jewellery that’s uniquely yours.
Can I bring in my old jewellery to redesign or upgrade?
Absolutely. We can transform your existing jewellery into something new while keeping its sentimental value intact.
Do you provide jewellery repair services?
Yes, we handle ring resizing, stone replacement, clasp and chain repair, polishing, and professional cleaning with expert care.
Are your diamonds and gemstones certified?
Yes. All our diamonds and gemstones are ethically sourced and come with authenticity certification.
Do you offer a warranty on your jewellery?
Yes. We provide a warranty against manufacturing defects. Wear and tear or accidental damage is not covered, but our repair services are always available.
How do I care for my gold or diamond jewellery?
We recommend regular gentle cleaning with a soft cloth and storing pieces separately to avoid scratches. Professional cleaning is advised at least once a year.
Do you provide engraving services?
Yes, we offer engraving to personalize your rings, bangles, or pendants with names, dates, or special messages.
Can I resize a ring more than once?
Yes, but repeated resizing can affect the structure of the ring. Our jewellers will advise you on the safest options.
What’s the difference between 22K and 24K gold?
24K is pure gold, softer and less durable for everyday wear. 22K gold is slightly alloyed for strength, making it ideal for fine jewellery.
Do you offer seasonal or festive collections?
Yes, we launch exclusive festive collections and limited-edition designs throughout the year.